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Shipping Policy

PROCESSING LEAD TIMES
We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us with your questions.


INTERNATIONAL SHIPMENTS
Due to the low cost of our products, it is unlikely that you will be required to pay any additional fees to import them.  However, please note that you, the buyer, are responsible for any GST, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.

Return & Exchange Policy

Under the Trade Practices Act 1974 (Cth) you may seek a refund if goods:

  • are or become faulty through no fault of your own,

  • are not fit for a stated purpose or a purpose you made known to our sales staff,

  • don’t match our description or sample, or

  • have defects that were not obvious or we did not bring to your attention.

However, the goods must be returned within a reasonable period and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.
If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A store credit may be offered at our discretion.
Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase.
For more information on warranties and refunds contact the ACCC Infocentre on 1300 302 502 or visit www.accc.gov.au.